Have confidence in our 100% Guarantee
At Natural Radiance, we realize how difficult it can be to order
products online. Although we strive to provide detailed images, without
actually seeing or feeling the product, you are never really
sure if you are buying exactly what you want. This is why we back our
customers purchase with a 100% satisfaction guarantee. If you’re not
completely satisfied with your purchase, you may return it to us using
the following guidelines:
We must be notified by email of the return within 20-days from the date of purchase. If you would like to return a product, please email us here. We do not accept return requests by phone.
Wrong or Defective Product
If a return is due to our error (e.g., we accidentally shipped the
wrong product), we assume full responsibility for all shipping costs.
Upon email notification, we will immediately ship out the correct order.
Included in our shipment will be a return label which will enable you
to return the original miss-shipment. If a return is due to defective
merchandise, we assume full responsibility for all shipping costs. Upon
email notification, we will send you a shipping label so you can return
the defective product. Once the defective product has been returned, we
will immediately ship a replacement at no cost to you.
Changed Your Mind?
If a return is not due to our error (e.g., you ordered a product but
decide you don’t want it), the customer assumes full responsibility for
all shipping costs. Upon email notification, we will provide you with an
RMA number. Once we receive your returned order, we will refund the
cost of the original product, minus your original shipping costs.
Price Match Guarantee
We are confident in our desire to provide the lowest prices for Korean face mask sheets and offer a Price Match Guarantee as assurance to our customers of our commitment to provide unbeatable prices. We challenge you to find the same make and model of products we offer at a cheaper price, we believe you won’t, but on the off chance that you do, we will price match any competitor’s price, guaranteed!
eBay price matching does not apply.
Restock Fees
We do not charge restocking fees for small or medium sized product returns. Large quantity orders may incur a 15% restocking fee.
Refused or Returned To Sender?
All packages returned to us marked, “Refused,” “Undeliverable,”
“RTS,” etc. will be processed in the following manner: The order will be
canceled; the original price of the order will be automatically
refunded, minus the original cost of shipping. The customer will be notified of the cancellation and the partial refund by email.
It is the sole responsibility of the customer to ensure the ship-to
address is correct and serviced by the United States Post Office, our
preferred provider. We have no control over address validation. Please
make sure the address is correct.
Free Shipping - Returns
If your original order qualified for free shipping, you will be
responsible for the shipping charges incurred by naturalradiance.net for the
original shipment. You will be refunded the amount of your purchase,
minus original shipping costs incurred by Natural Radiance. This may be in
addition to any applicable restocking fee's based on the products size.
Volume Discounts and Wholesale Purchases
Purchases made through our Volume Discount or a Wholesale
account are non-refundable due to the large quantities and substantial
discounts offered by Natural Radiance. We recommend purchasing a sample of
the product prior to placing your larger order.
What is your sales tax policy?
Sales tax of 8.25% will only be incurred for purchase orders within the State
of Texas.
Case By Case
If you read over our return policy and don’t find guidelines for your particular situation, please contact us here and we will work with you on a case-by-case basis.
I want to return my purchase
We try to make things as easy as possible for our customers. Simply email us here to begin your return process.
